Grand Palladium Colonial Resort & Spa Riviera Maya | Riviera Maya ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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About the Hotel

Carretera Chetumal-Puerto Juarez, Kantenah, Mx, Riviera Maya, Mexico, 77710

The luxurious, all-inclusive Grand Palladium Colonial Resort & Spa offers sophisticated services for families and friends amidst beautiful tropical surroundings. This 5-star Riviera Maya hotel features diverse dining options, extensive leisure facilities, and a prime beachfront location.

Rooms & Amenities

The Grand Palladium Colonial Resort & Spa offers 406 luxurious rooms and suites with a furnished balcony or terrace, some featuring whirlpool bathtubs. Family-friendly options include rooms with connecting suites, ideal for groups of friends or families.

Dining Options

Guests can enjoy dining at up to 9 different à la carte restaurants, including Chang Thai, which serves authentic Thai cuisine, and La Adelita for local Mexican flavor. The resort offers a selection of bars across the property, including a swim-up bar and a beach bar with ocean views.

Leisure & Activities

Leisure facilities at Grand Palladium Colonial Resort & Spa include a lagoon-style pool with hydromassage, a mini golf course, and the Zentropía Palladium Spa & Wellness, which offers a gym, jacuzzi, and various wellness treatments. Daily entertainment activities are available for guests of all ages, along with kid-friendly facilities.

Business & Services

The Grand Palladium Colonial Resort & Spa features 11 multi-purpose halls equipped with modern technology for events and conferences. The hotel is 21.5 miles from Aeropuerto de Playa del Carmen, with transport options including a nearby bus stop providing access to local attractions.

“Nestled in the middle of a lush jungle, this hotel offers an very nice backdrop for wildlife sightings and tranquil beach strolls.”view full review

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“An amazing paradise with exceptional hospitality and activities!” view full review

Top location:Highly rated by recent guests(8.4)

Check-in/Check-out

from 15:00-23:59

until 12 pm

Amenities

Private parking is possible on site for free.

Wireless internet is available in public areas for free.

Other information

The hotel Grand Palladium Colonial Resort & Spa provides visitors with a free full breakfast.

There are no cribs provided in a room.

Pets are not allowed.

Number of rooms:658

Former name

grand palladium colonial resort and spa

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe King Room

Max:

2 persons

400 sq. feet

Bed options:

2 Double beds

Shower

Coffee machine

room details

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Pool Side Villa Suite Adults only

Max:

2 persons

640 sq. feet

Bed options:

1 King Size Bed

Lake view

Shower

Coffee machine

room details

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Pool Side Junior Suite

Max:

3 persons

455 sq. feet

Bed options:

2 Queen Size Beds

Garden view

Shower

Coffee machine

room details

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Price and Room Availability

Check availability and prices for your dates now!

Getting around

Comprehensive guide to transport options for seamless travel

City Center

Riviera Maya 11.0 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 18.7 mi

Cancun (CUN) 53.4 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Dining Experience

The dining options at the Grand Palladium Colonial Resort were fantastic! We loved trying the various a la carte restaurants, particularly the Brazilian and Japanese places. The food quality was overall very good, and I was especially impressed by the show cooking at Sumptori; it was a real treat for the senses. Plus, the breakfast buffet offered a range of delicious options. I strongly recommend the tacos al pastor when available!

John123. USA, 2024-07-15Read full review on

Fun Activities

The daytime activities at the resort truly set it apart. I enjoyed participating in everything from beach volleyball to aqua aerobics, and the foam party was a blast! The animation team, particularly Kevin, really contributed to the vibrant atmosphere, making sure everyone had fun. I also appreciated the gym facilities, which were well-equipped and spacious.

Mildred99. Canada, 2024-08-29Read full review on

Relaxing Spa Experience

The Zentropia Spa at the resort was a highlight of my stay. I treated myself to a full day of pampering, including a massage that was pure bliss. The facilities allowed me to relax completely, from the steam room to the pool area. Overall, it was a luxurious escape from the hustle and bustle of the resort.

Julia_1990. UK, 2024-09-12Read full review on

Ideal for Families

Traveling with my family was a joy, thanks to the wonderful children's amenities at the resort. The kids' pools were fantastic, and my children loved the slides. The Kids' Club offered a range of fun activities and gave us parents some much-appreciated downtime. It felt great to have a family-friendly environment where my kids could thrive!

Walter_A2024. Australia, 2024-10-03Read full review on

What’s included

General

Non-smoking rooms
Free Wi-Fi in public areas
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Wind surfing
Diving
Snorkeling
Canoeing
Tennis court
Pool tables
Darts
Table tennis
Mini golf
Archery
Aerobics

Services

Room service
Housekeeping
Car rental
Laundry
Tours/Ticket assistance
Grocery shopping service
Welcome drink

Dining

Restaurant
Poolside snack bar
Snack bar
Dinner

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Children's buffet
Board games
Children's pool
Water slides
Children's play area
Toys
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Karaoke
Live entertainment
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness center
Solarium
Sauna
Turkish bath
Jacuzzi
Pedicure
Manicure
Body scrub
Facial
Treatment room
Massage
Public Bath
Pool with view
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Carretera Chetumal-Puerto Juarez, Kantenah, Mx, Riviera Maya, Mexico, 77710

Map view

Carretera Chetumal-Puerto Juarez, Kantenah, Mx, Riviera Maya, Mexico, 77710

City landmarks

Playa Kantenah

3300 ft

Events

Playa Saasil Kantenah

3700 ft

Carretera

BioParque Lu'um Balam

1.9 mi

Quintana Roo

Mayan Underworld

1.9 mi

snorkling

1.9 mi

Parks

Yal-ku Lagoon

2.6 mi

Zona Urbana Uxuxubi 12 Km Poniente Akumal Pueblo

Uxuxubi Al Natural

2.4 mi

Yal-Ku

2.5 mi

Beach

Xpu-Ha Beach

2.8 mi

Beach

Bahia De La Media Luna

2.7 mi

Beach

Playa Xpu-ha

2.8 mi

Taj Mahal Cenote

2.8 mi

Cenote TajMa Ha

2.8 mi

Av. Cenote Minotauro

Xotik-Ha

2.9 mi

XPuha

3.0 mi

Night club

Rauxa Show

3.1 mi

Beach

half moon bay

3.0 mi

Carret Pto Juarez-tulum Int Loc 1 Villas Ma Km 104 Besides Villas Maya front desk

mexicarteakumal

3.6 mi

Libraries

Hekab Be Biblioteca de Akumal

3.6 mi

Nearby

Kantenah Bay

1300 ft

Beach

Playa at Grand Palladium Kantenah Resort

300 ft

Restaurants

Punta Emilia

300 ft

Carretera Chetumal-Puerto Jua_rez Km

Sumptuori

300 ft

Carretera Chetumal-Puerto Juarez Km

La Adelita

200 ft

Carretera Chetumal-Puerto Juarez Km

El Gaucho

600 ft

Carretera Chetumal-Puerto Juarez Km

Reviews and Ratings

Reviews from guests about their experience.

80%

loved their spa retreat and can’t wait to return.

8.0/10

Great

Rooms

8.4

Location

8.4

Service

8.6

Dining

7.0

David

United Kingdom, March 2025

7.6/10

We had an overall great vacation at this hotel! The cleanliness and maintenance of the facilities were impressive, and the ambiance was lovely. However, we did face a few challenges, including some confusion with activity timings and issues with certain amenities like the saltwater pool access. Despite a few bumps, the stay was enjoyable, and I would definitely recommend it.

Rooms

7.0

The rooms were clean, though slightly dated and backed onto tropical vegetation, which made them a bit dark and damp. Some renovations are underway, which is promising.

Service

9.0

The service was phenomenal with staff going above and beyond to meet our needs. They were very friendly and helpful throughout our stay.

Location

8.0

The location is beautiful, with well-manicured grounds and a nice beach, although I recommend wearing shoes due to some sharp rocks.

Dining

7.0

Dining was mixed; while some restaurants like Poseidon didn't hit the mark for us, most other options were enjoyable, particularly the beachfront dining experience.

Facilities

7.0

The facilities were well-maintained, but there is a need for improved snorkeling equipment and more life jackets for water activities.

Scarlett

United Kingdom, February 2025

8.6/10

I just had an unforgettable stay at the resort! The cleanliness and friendly staff made a huge difference, plus the pool area was a hit with my family. However, not every restaurant met expectations, and the wait times for some activities can be a bit frustrating. Overall, it was an incredible value for money, and I would definitely return!

Rooms

9.0

Our deluxe suite was truly a treat, boasting a hot tub and a separate sitting room. The layout was spacious with two comfortable double beds, and the large TV made our downtime enjoyable.

Service

10.0

The entire staff was exceptional! From check-in, where Axel was incredibly helpful, to our delightful interactions with Angelica and Freddy, the service was consistently top-notch.

Location

8.0

The resort is beautifully integrated into the jungle, giving it a picturesque setting, although the mosquito issue in certain areas can be a concern.

Dining

7.0

While some dining experiences were superb, a few others fell short of expectations, like at the Brazilian restaurant, which could use some improvements.

Facilities

9.0

The facilities were generally well-kept with plenty of amenities to enjoy. The sports and relaxation options like the spa and pools were highlights of our trip.

Juliet

United Kingdom, December 2024

7.4/10

This hotel offers a vibrant and enjoyable experience with beautiful grounds and a great variety of activities. The rooms are satisfactory for the price, though not overly luxurious, and the dining options provide some highlights along with a few misses. The location embodies a wonderful blend of nature and convenience, making it an excellent pick for a family getaway despite a few shortcomings in service during dining.

Rooms

7.0

The rooms were basic but clean and comfortable, with good amenities provided.

Service

6.0

Service was hit or miss; while some staff members were welcoming and attentive, others fell short, especially during busy dining hours.

Location

9.0

The expansive property is beautifully interwoven with nature, making for lovely walks and a serene atmosphere. Our room's location was perfect, allowing easy access to the Colonial and White Sands areas.

Dining

7.0

Dining was a mixed bag; some restaurants were excellent while others lacked flavor. The buffet offered a good variety, but the a la carte options needed some improvement in consistency.

Facilities

8.0

The facilities, especially the pools, were enjoyable and well-maintained, though the beach could use some better upkeep.

Leo

United Kingdom, November 2024

8.0/10

Our stay at the resort was enjoyable, with a fantastic environment surrounded by nature. The rooms were clean and spacious, and the staff was attentive and friendly. However, the dining experience had its ups and downs, and some food was lukewarm at times. The resort is large, requiring quite a bit of walking, but overall, we appreciated the amenities provided.

Rooms

9.0

The rooms were spacious, clean, and centrally located, with a comfortable king-sized bed and a well-stocked minibar.

Service

8.0

The service was attentive, with the staff going out of their way to accommodate special requests and dietary needs, although there were a few minor communication barriers at times.

Location

9.0

The resort is massive and beautifully integrated into the natural environment, with easy access to various amenities, but be prepared for a lot of walking.

Dining

7.0

While there was a good selection of food, some dishes were lukewarm, and we found inconsistencies in the quality at the buffets and a la carte restaurants.

Facilities

7.0

The amenities are impressive, with various pools and entertainment options, though I feel some areas could use updates to enhance the experience.

Lily

United Kingdom, November 2024

8.8/10

This resort is simply outstanding, with exceptional service and a beautiful environment. The rooms are large and impeccably clean, and the dining options were plentiful and varied. However, the beach had sargassum issues, which made swimming difficult at times.

Rooms

10.0

The double deluxe room was spacious, with a lovely balcony and a beautiful bathroom. It was very clean and well-equipped with amenities.

Service

10.0

The staff went above and beyond to ensure our stay was fantastic. Everyone was friendly, from the barmen who remembered our orders to the room attendants.

Location

8.0

The resort is located beautifully, with direct access to the beach, though there were some issues with seaweed making swimming less desirable.

Dining

7.0

There were many dining options available, including buffet and a la carte restaurants. However, some food items were not as warm as we would have liked.

Facilities

9.0

The pools were clean and well-maintained, offering waitstaff service. There were plenty of bars to choose from, making relaxation easy.