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Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Carretera Chetumal-Puerto Juarez, Riviera Maya, Mexico, 77710

The luxurious, all-inclusive Grand Palladium Colonial Resort & Spa is a 5-star family-friendly property featuring a variety of dining options and multiple pools, perfect for guests seeking relaxation and entertainment. The resort includes the Zentropía Palladium Spa & Wellness, a fitness center, and a stunning beachfront.

Rooms & Amenities

Accommodations at Grand Palladium Colonial Resort & Spa include 406 luxurious rooms with modern amenities and a furnished terrace. Room features consist of a whirlpool bathtub, flat-screen TV, and options for either double or king-sized beds.

Dining Options

Guests can enjoy dining at up to 9 à la carte restaurants offering cuisines ranging from Italian to Brazilian. The Chang Thai restaurant provides a unique experience with a beautiful terrace and local Thai dishes.

Leisure & Activities

Leisure activities at the resort include multiple pools and a private beach area. Guests can unwind at the lagoon style pool, which features a swim-up bar, hydromassage areas, and family-friendly options.

Services & Local Area

Grand Palladium Colonial Resort & Spa offers convenient access to nearby attractions such as Cenote Taj Ma Ha, located 4.5 km away, and the bus stop for transportation. The hotel also has a multi-purpose hall available for events.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Room
2 persons
37 m² 
2 Double beds
Shower
Coffee machine
Romance Villa Suite Poolside Adults Only
2 persons
59 m² 
1 King-size bed and 1 Sofa bed
Shower
Coffee machine
Junior Suite Poolside
2 persons
42 m² 
2 Queen Size Beds
Shower
Coffee machine
Junior Suite Garden View
2 persons
42 m² 
2 Double beds
Shower
Coffee machine
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Price and Room Availability

Check availability and prices for your dates now!


Getting around

Comprehensive guide to transport options for seamless travel

City Centre
Riviera Maya 17.7 km
Airports
Aeropuerto de Playa del Carmen (PCM) 30.1 km
Cancun (CUN) 85.9 km

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences
What’s included

General

  • Non-smoking rooms
  • Free Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Luggage storage
  • Currency exchange
  • ATM/Cash machine
  • Hairdresser
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre
  • Wind surfing
  • Diving
  • Snorkelling
  • Canoeing
  • Tennis court
  • Billiard tables
  • Darts
  • Table tennis
  • Mini golf
  • Archery
  • Aerobics

Services

  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Tours/Ticket assistance
  • Grocery shopping service
  • Welcome drink

Dining

  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Dinner

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Children's buffet
  • Board games
  • Children's pool
  • Water slides
  • Children's play area
  • Toys
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Aqua park
  • Karaoke
  • Live entertainment
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Spa & wellness centre
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Pedicure
  • Manicure
  • Body scrub
  • Facial
  • Treatment room
  • Massage
  • Public Bath
  • Pool with view
  • Make up services

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Carretera Chetumal-Puerto Juarez, Riviera Maya, Mexico, 77710
Map view
Carretera Chetumal-Puerto Juarez, Riviera Maya, Mexico, 77710
Nearby
Kantenah Bay
370 m
Beach
Playa at Grand Palladium Kantenah Resort
90 m
Restaurants
Punta Emilia
70 m
Carretera Chetumal-Puerto Jua_rez Km
Sumptuori
90 m
Carretera Chetumal-Puerto Juarez Km
La Adelita
60 m
Carretera Chetumal-Puerto Juarez Km
El Gaucho
180 m
Carretera Chetumal-Puerto Juarez Km

Reviews and Ratings

Reviews from guests about their experience.
Guest reviews
5.0/10
based on 5 reviews
6.5
6.5/10 based on 91 reviews
David
United Kingdom, March  2025
7.6/10

We had an overall great vacation at this hotel! The cleanliness and maintenance of the facilities were impressive, and the ambiance was lovely. However, we did face a few challenges, including some confusion with activity timings and issues with certain amenities like the saltwater pool access. Despite a few bumps, the stay was enjoyable, and I would definitely recommend it.

Rooms
7.0
The rooms were clean, though slightly dated and backed onto tropical vegetation, which made them a bit dark and damp. Some renovations are underway, which is promising.
Service
9.0
The service was phenomenal with staff going above and beyond to meet our needs. They were very friendly and helpful throughout our stay.
Location
8.0
The location is beautiful, with well-manicured grounds and a nice beach, although I recommend wearing shoes due to some sharp rocks.
Dining
7.0
Dining was mixed; while some restaurants like Poseidon didn't hit the mark for us, most other options were enjoyable, particularly the beachfront dining experience.
Facilities
7.0
The facilities were well-maintained, but there is a need for improved snorkeling equipment and more life jackets for water activities.
Scarlett
United Kingdom, February  2025
8.6/10

I just had an unforgettable stay at the resort! The cleanliness and friendly staff made a huge difference, plus the pool area was a hit with my family. However, not every restaurant met expectations, and the wait times for some activities can be a bit frustrating. Overall, it was an incredible value for money, and I would definitely return!

Rooms
9.0
Our deluxe suite was truly a treat, boasting a hot tub and a separate sitting room. The layout was spacious with two comfortable double beds, and the large TV made our downtime enjoyable.
Service
10.0
The entire staff was exceptional! From check-in, where Axel was incredibly helpful, to our delightful interactions with Angelica and Freddy, the service was consistently top-notch.
Location
8.0
The resort is beautifully integrated into the jungle, giving it a picturesque setting, although the mosquito issue in certain areas can be a concern.
Dining
7.0
While some dining experiences were superb, a few others fell short of expectations, like at the Brazilian restaurant, which could use some improvements.
Facilities
9.0
The facilities were generally well-kept with plenty of amenities to enjoy. The sports and relaxation options like the spa and pools were highlights of our trip.
Juliet
United Kingdom, December  2024
7.4/10

This hotel offers a vibrant and enjoyable experience with beautiful grounds and a great variety of activities. The rooms are satisfactory for the price, though not overly luxurious, and the dining options provide some highlights along with a few misses. The location embodies a wonderful blend of nature and convenience, making it an excellent pick for a family getaway despite a few shortcomings in service during dining.

Rooms
7.0
The rooms were basic but clean and comfortable, with good amenities provided.
Service
6.0
Service was hit or miss; while some staff members were welcoming and attentive, others fell short, especially during busy dining hours.
Location
9.0
The expansive property is beautifully interwoven with nature, making for lovely walks and a serene atmosphere. Our room's location was perfect, allowing easy access to the Colonial and White Sands areas.
Dining
7.0
Dining was a mixed bag; some restaurants were excellent while others lacked flavor. The buffet offered a good variety, but the a la carte options needed some improvement in consistency.
Facilities
8.0
The facilities, especially the pools, were enjoyable and well-maintained, though the beach could use some better upkeep.
Leo
United Kingdom, November  2024
8.0/10

Our stay at the resort was enjoyable, with a fantastic environment surrounded by nature. The rooms were clean and spacious, and the staff was attentive and friendly. However, the dining experience had its ups and downs, and some food was lukewarm at times. The resort is large, requiring quite a bit of walking, but overall, we appreciated the amenities provided.

Rooms
9.0
The rooms were spacious, clean, and centrally located, with a comfortable king-sized bed and a well-stocked minibar.
Service
8.0
The service was attentive, with the staff going out of their way to accommodate special requests and dietary needs, although there were a few minor communication barriers at times.
Location
9.0
The resort is massive and beautifully integrated into the natural environment, with easy access to various amenities, but be prepared for a lot of walking.
Dining
7.0
While there was a good selection of food, some dishes were lukewarm, and we found inconsistencies in the quality at the buffets and a la carte restaurants.
Facilities
7.0
The amenities are impressive, with various pools and entertainment options, though I feel some areas could use updates to enhance the experience.
Lily
United Kingdom, November  2024
8.8/10

This resort is simply outstanding, with exceptional service and a beautiful environment. The rooms are large and impeccably clean, and the dining options were plentiful and varied. However, the beach had sargassum issues, which made swimming difficult at times.

Rooms
10.0
The double deluxe room was spacious, with a lovely balcony and a beautiful bathroom. It was very clean and well-equipped with amenities.
Service
10.0
The staff went above and beyond to ensure our stay was fantastic. Everyone was friendly, from the barmen who remembered our orders to the room attendants.
Location
8.0
The resort is located beautifully, with direct access to the beach, though there were some issues with seaweed making swimming less desirable.
Dining
7.0
There were many dining options available, including buffet and a la carte restaurants. However, some food items were not as warm as we would have liked.
Facilities
9.0
The pools were clean and well-maintained, offering waitstaff service. There were plenty of bars to choose from, making relaxation easy.
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